Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register an account with saldow, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Residential address, email address, and mobile phone number
• Identification Documents: Indonesian identification card (KTP), passport, or other government-issued ID for age verification and Know Your Customer (KYC) compliance
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other Indonesian banks; e-wallet account information for OVO, DANA, and GoPay transactions
• Account Credentials: Username, password, and security questions for account access

This information is necessary to create and maintain your saldow account, process financial transactions, verify your identity, prevent fraud, and comply with Indonesian legal and regulatory requirements.

1.2 Automatically Collected Information

When you access the saldow platform, our systems automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, geographic location (city and country level, not precise GPS coordinates)
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, navigation paths
• Gaming Activity: Games played, bet amounts, win/loss records, bonus usage, session duration, login times
• Transaction History: Deposit and withdrawal records, payment methods used, transaction amounts and timestamps

This data is collected through cookies, web beacons, server logs, and similar tracking technologies. It helps us improve platform performance, detect security threats, prevent fraud, and enhance user experience.

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (banks and e-wallet providers), identity verification services, fraud prevention agencies, and game providers. This information is used to verify your identity, validate payment methods, prevent fraudulent activity, and ensure compliance with anti-money laundering regulations.

2. How We Use Your Information

saldow uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Creating, maintaining, and managing your saldow account
• Processing deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods
• Processing withdrawal requests to your registered bank account or e-wallet
• Providing access to casino games, sports betting markets including Indonesian football leagues and international competitions, live dealer tables, and togel lottery betting
• Managing bonuses, promotions, and VIP loyalty program benefits
• Responding to customer support inquiries via live chat, WhatsApp, and email

2.2 Security and Fraud Prevention

• Verifying your age (21+ requirement for Indonesian players) and identity through KYC procedures
• Detecting and preventing fraud, money laundering, bonus abuse, and other illegal activities
• Monitoring account activity for suspicious patterns that may indicate unauthorized access or security breaches
• Enforcing our Terms and Conditions and protecting the integrity of our gaming platform
• Complying with legal obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

2.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website design, navigation, and feature functionality
• Personalizing your gaming experience based on your preferences and play history
• Recommending games, betting markets, and promotions that may interest you
• Conducting market research and statistical analysis to understand player behavior

2.4 Communication and Marketing

• Sending transactional emails about deposits, withdrawals, bonus activations, and account changes
• Providing customer support communications and responding to your inquiries
• Sending promotional emails about new games, special offers, and exclusive VIP events (you can opt out at any time)
• Delivering important platform announcements, security alerts, and policy updates

2.5 Legal and Regulatory Compliance

• Fulfilling legal obligations under Indonesian law and international gaming regulations
• Responding to lawful requests from government authorities, law enforcement, or regulatory bodies
• Maintaining records required by anti-money laundering and taxation laws
• Resolving disputes, enforcing agreements, and protecting our legal rights

3. How We Protect Your Information

saldow implements comprehensive security measures to protect your personal and financial data from unauthorized access, disclosure, alteration, or destruction:

3.1 Encryption and Secure Transmission

All data transmitted between your device and saldow servers is protected by 256-bit SSL (Secure Socket Layer) encryption technology—the same standard used by major financial institutions. This ensures that your login credentials, personal information, and payment details cannot be intercepted during transmission.

3.2 Secure Data Storage

Your personal information is stored on secure servers located in facilities with physical security measures including 24/7 surveillance, biometric access controls, and redundant backup systems. Access to these servers is restricted to authorized personnel only, and all access is logged and monitored.

3.3 Access Controls and Authentication

We employ strict access control policies to limit who can view or modify your personal data. Only authorized saldow employees who require access to perform their job functions can access your information, and they are bound by confidentiality agreements. We use multi-factor authentication and role-based permissions to prevent unauthorized internal access.

3.4 Regular Security Audits

saldow conducts regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks. We continuously update our security protocols to defend against evolving cyber threats.

3.5 Payment Security

Financial transactions are processed through secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS). We do not store your full bank account numbers or e-wallet passwords on our systems. Sensitive financial data is tokenized or encrypted during storage.

4. Information Sharing and Disclosure

saldow does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the saldow platform, including payment processors (banks, e-wallet providers), identity verification services, customer support platforms, cloud hosting providers, and game content suppliers. These service providers are contractually obligated to protect your data and use it only for the specific services they provide to saldow.

4.2 Legal Requirements

We may disclose your information if required by law, court order, government regulation, or legal process. This includes responding to lawful requests from law enforcement agencies, regulatory authorities, tax authorities, or judicial bodies. We will only disclose the minimum information necessary to comply with legal obligations.

4.3 Fraud Prevention and Security

We may share information with fraud prevention agencies, security consultants, and law enforcement to investigate suspected illegal activity, fraud, money laundering, or threats to the security of the saldow platform or other users.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and platform announcement before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing.

5. Your Privacy Rights

As a saldow user, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your saldow account dashboard. For additional information, contact our customer support team.

5.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact information, address, and payment methods through your account settings. For other corrections, contact customer support.

5.3 Right to Erasure

You may request deletion of your personal information by closing your saldow account. Please note that we are required to retain certain information for legal and regulatory compliance purposes, including transaction records, for a specified period even after account closure.

5.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

5.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

5.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes. You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings.

5.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact our Data Protection team at [email protected] (plain text, not clickable) or through live chat support. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

saldow uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the saldow platform to help us improve site performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, username) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. You can opt out of these cookies.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of the saldow platform.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our service providers and data centers are located. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses and data processing agreements that require recipients to protect your data to the same standards we maintain.

8. Data Retention

saldow retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information is retained while your account is active and for a minimum of 5 years after account closure to comply with financial and anti-money laundering regulations.
• Transaction records are retained for at least 7 years as required by Indonesian tax and accounting laws.
• Gaming history and bet records are retained for 5 years for audit and dispute resolution purposes.
• Marketing communications data is deleted upon your request or after 2 years of inactivity.
• Security logs and fraud investigation records are retained for up to 10 years.

9. Children's Privacy

saldow services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, you are prohibited from accessing or using the saldow platform. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to saldow should contact us immediately.

10. Changes to This Privacy Policy

saldow reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes via email, platform notification, or prominent announcement on the homepage. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued use of saldow services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through the saldow platform
• WhatsApp: Indonesian-speaking support agents available around the clock

We aim to respond to all privacy inquiries within 30 days. For urgent security concerns, please use live chat for immediate assistance.